Scope
This policy applies to the public website, the Cloud Readiness Assessment and contact forms on it, and the client portal where clients open tickets, request meetings and track their account.
It does not cover your own AWS or Azure environments. Your workloads and production data stay in your accounts, under your control, and are governed by your services agreement with Farus. What reaches Farus systems is what you send us through the portal and the forms.
Farus is the cloud practice of Gestión y Continuidad de Negocios BCM, S.A. de C.V. and operates from Monterrey, Mexico, serving clients in Texas and the rest of the United States.
What we collect
We collect what you give us and what is needed to run the service:
- Contact and assessment forms: name, work email, company, phone if you add it, the topic you came from, your answers to the assessment and the message you write.
- Portal accounts: name, email, role, company and the sign-in records needed to keep the account secure.
- Tickets and attachments: what you write in a ticket, the files you attach, the priority and status history, and the hours logged against it.
- Meeting details: the times you propose, the people invited and the calendar entries created for the meeting.
- Technical records: server logs with IP address, browser type and the pages requested, kept to secure the service and diagnose failures.
Why we use it
We use that information for a short list of purposes:
- To answer your message, prepare the call you asked for and send you the assessment breakdown you requested.
- To deliver the services you contracted: run tickets, credit and track hours, schedule meetings and report on usage.
- To keep the website and the portal secure, prevent abuse and diagnose failures.
- To meet legal, accounting and record-keeping obligations.
We do not sell personal data and we do not use it for advertising.
Who processes it for us
We rely on a small number of providers, each bound to process data only on our instructions:
- Microsoft 365, including Microsoft Graph, for email and calendar: the notifications about your message or ticket and the meeting invitations we send you.
- The hosting provider that runs the website, the portal and its database.
These providers may store data in the United States. We do not share personal data with anyone else unless the law requires it or you ask us to.
How long we keep it
Messages from the contact and assessment forms are kept while we follow up on them and afterwards as part of our business records. Portal accounts, tickets, attachments and hour records are kept for the duration of your services agreement and afterwards for as long as accounting and legal obligations require. Server logs are kept for a limited period and then deleted or anonymized.
When data is no longer needed for any of these purposes, we delete it or anonymize it.
Your rights and how to exercise them
Depending on where you live, you may have the right to:
- Know what personal data we hold about you and receive a copy of it.
- Correct data that is inaccurate or incomplete.
- Ask us to delete it, or to limit how we use it.
- Object to a use you disagree with, and withdraw consent where a use relied on it.
To exercise any of these, email hello@farus.io from the address we have on file, or tell us which record you mean. We may ask you to confirm your identity before acting, and we answer on business days.
Cookies
The website and the portal use strictly necessary cookies only: authentication cookies (session and CSRF protection) for signed-in users, and a language-preference cookie that remembers whether you read the site in English or Spanish. There are no analytics or advertising cookies and no third-party trackers.
Because none of these cookies is optional, there is no cookie banner to accept. You can delete them from your browser at any time; signed-in users will simply be asked to sign in again.
Who is responsible for your data
The party responsible for the personal data described in this policy is Farus, the cloud practice of Gestión y Continuidad de Negocios BCM, S.A. de C.V., Monterrey, Mexico; contact: hello@farus.io.
Changes to this policy
We update this policy when the way we handle data changes. The date at the top tells you when it was last revised; significant changes are also announced to signed-in portal users.